INSTRUCTIONS
All repair requests must be submitted using the form below. If you are having a fire, electrical, water or other emergency - please contact your local emergency organization (911) then notify us at (909) 599-4262.
For a non-emergency maintenance request, complete and submit this form and we will be in contact with you. Please fill in all (*) required fields and include as much information as you can concerning your request. Upon clicking the Submit button, your request will be sent to the Property Management department for processing. During normal business hours, Monday through Friday, 8:00 A.M. to 5:00 P.M., if you have not heard from us within 24 hours after submitting your request, please follow up with Property Management at our office (909) 599-4262.
If emergency occurs after normal business hours you will be connected to our answering service that will be able to dispatch someone from our office. When you call in we need permission to enter if no one is home or your request may be delayed!
We will come out the first two weeks for plumbing after you take possession of the apartment at no charge. Once the lines are clear and the problem is fixed, if a second request is made due to misuse of the plumbing, there will be a minimum charge of $50.00
Please do not call the manager for repairs call the office directly.
GENERAL INFORMATION
Before completing the maintenance request form, please read the below trouble shooting guide. Completing these steps can save you money! Tenants may be charged for a service call if the service person determines a request is made due to misuse.
 |
- Low Flow Toilets: When our buildings were constructed it was a requirement of the City of Los Angeles to install these toilets (1.6 gallons). In order to prevent blockage and unnecessary repairs, you must minimize the amount of toilet paper used for each flush.
Do not dispose of feminine hygiene products in the toilet!!
- Garbage disposal: Although garbage disposals have been used for food disposal, they are actually designed for liquid substances only!
Do not put any peelings, eggshells, bones, grease, pasta, vegetables, etc. into the unit, or this will cause major damage in the pipes (black substance).
If the garbage disposal does not work:
a) Press the small red button on the bottom of the unit. (Unit located under the kitchen sink inside cabinet)
b) If the unit is making a noise but not draining you need to TURN THE UNIT OFF!!!
c) Take your disposal wrench and place it in the slot on the bottom of the disposal. Turn it clock wise or counter clock wise to free up the blades, then remove wrench.
d) Turn on disposal WHILE RUNNING WATER. This should free up the unit. If the problem re-occurs, repeat the steps again.
If the unit still does not work, call the office to report the problem.
- Electrical Sub Panels: (sub panels are located in one of the bed rooms)
Periodically breakers will get overloaded due to hair dryers, too many appliances being used, or a bad appliance plugged in causing a breaker to trip.
a) All Breakers should be in the “ON” position. If a breaker trips, it will hardly be noticeable that it is fully in the “ON” position.
b) If you cannot determine which breaker it is? Turn ALL the breakers “OFF”,
Then turn back “ON”.
c) A breaker cannot reset unless it is first turned “OFF”, then back to the “ON” position.
If your unit looses all power, then it is the main breaker, which is located in our storeroom and only the Manager or Maintenance can access. At this point you need to call our office (909) 599-4262 extension 344 or DWP.
|
|
